Technical Support
Fortune Sky provides below after-sales service for overseas customers:
Free service:
1. Fortune Sky has tailored trouble solutions for customers by emails, video chat,service hotline calls, etc.
2. we take a quick response to solve customers' emergent questions for 24 hours online.
3. Our technical specialists will be responsible for support products's demonstration and training at our factory for free.
4. During warranty period, Fortune Sky provides the spare parts stated in invoice or sales contract free of charge, customer only afford logistics & csutoms expense.
5. As to the distributors, Fortune Sky offers all kinds of practical trainning to ensure their technical competencies by maintaining and updating their technical knowledge of our products.
Paid Service:
1. on-site installation, on-site maintenance, except contract agreed price which covered the expense already.
2. product warranty expires, we supply spare parts with cost price.
We will treat every customer equally and kindly regardless of the value of the products he purchased and always provide fast good service to all of our respected valued customers.
